Privacy Policy
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We also collect personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile to assist with e-commerce activities from the CXDX shop. Credit card details provided as part of an online order and payment are not stored.
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If you are a business, we may collect and enter customer-related data into Salesforce, our customer relationship management (CRM) platform to provide the best possible support.
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The information stored in Salesforce may include:
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Contact Details (e.g., name, email, phone number, business address)
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Company & Role Information (e.g., organization name, job title)
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Product & Service History (e.g., purchases, service requests, communications)
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Support & Training Records (e.g., inquiries, troubleshooting history)
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
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Track interactions and inquiries
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Provide timely support and follow-ups
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Manage product orders and service requests
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Improve customer experience through personalized solutions
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Maintain compliance with business and regulatory requirements
How do we store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We do not sell, rent, or share customer data with third parties outside of CXDX, except when required for regulatory compliance, contractual obligations, or with explicit customer consent.
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How do we communicate with site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company and/or products we market, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do we use cookies and other tracking tools?
At CXDX Pty Ltd, we use cookies and other tracking technologies to enhance user experience, improve website functionality, and analyse visitor interactions. This policy explains how we use cookies, what types of cookies are collected, and how users can manage their preferences.
What Are Cookies?
Cookies are small data files stored on your device when you visit our website. They help us recognize users, remember preferences, and improve website performance.
Types of Cookies We Use
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Essential Cookies (Strictly Necessary)
These cookies are required for the website to function properly. They enable basic functionalities such as page navigation, secure access, and session management. Examples include:
XSRF-TOKEN – Helps prevent cross-site request forgery attacks.
bSession – Ensures website stability and security.
client-session-bind & server-session-bind – Maintains user sessions across different interactions.
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Performance & Analytics Cookies
These cookies help us track website traffic, understand user behavior, and improve website performance. Examples include:
Google Analytics (_ga, _ga_6FM5BGKHPZ, _gcl_au) – Collects anonymized data about page views, session duration, and visitor interactions.
_wixAB – Used for A/B testing and website optimization.
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Functionality & Preference Cookies
These cookies enable enhanced functionality, such as remembering user preferences and settings. Examples include:
wixLanguage – Stores user language preferences.
userType – Identifies registered users.
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Marketing & Tracking Cookies
These cookies help us deliver targeted content and measure the effectiveness of marketing campaigns. Examples include:
wixClient – Manages user authentication and preferences.
How We Use Cookies
We use cookies to:
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Ensure secure and seamless website access.
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Analyze traffic and improve website performance.
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Store user preferences and enhance browsing experience.
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Enable personalized marketing and advertising.
Third-Party Services
Some cookies are set by third-party services such as Google Analytics to help us measure website traffic and advertising effectiveness. These third parties may use their own cookies in accordance with their respective privacy policies.
Managing Cookies
Users can control cookie settings through their browser preferences:
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Google Chrome: Settings > Privacy and Security > Cookies and other site data
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Mozilla Firefox: Preferences > Privacy & Security > Cookies and Site Data
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Safari: Preferences > Privacy > Manage Website Data
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Microsoft Edge: Settings > Cookies and Site Permissions
Disabling certain cookies may impact the functionality of our website.
Changes to This Policy
We may update this policy from time to time to reflect changes in our use of cookies. Please review this page periodically for the latest information.
How can site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at andrew.sargeant@cxdx.au or send us a text to +61 434 072 698 .
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.